Ms. Modern Manners was presented with a very modern quandary. "A colleague's mother passed away. Is it modern manners to write a condolence note by email?"
Ms. Modern Manners, who loves her email, didn't bat an eyelash: a handwritten note expressing sympathy, honestly and with care, is best. Ms. Modern Manners has a weakness for all things stationery so you might hastily dismiss her advice but a handwritten note shows extra effort. To MMM's despair, a handwritten note stands out these days and is a welcome and unexpected gift in a world of constant texts, tweets and emails.
The expression of sympathy is what matters most so if email is your only option then compose away.
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